shipping rates & delivery times
what it costs and when it arrives
Standard shipping is [$ amount] and takes 5 to 7 business days. Expedited shipping is [$ amount] and arrives in 2 to 3 business days. Orders over $[amount] ship free. All orders are processed within 1 to 2 business days, Monday through Friday. Orders placed on weekends or holidays are processed the next business day.
order tracking
follow your order from our door to yours
Once your order ships, you’ll receive a confirmation email with your tracking
number. Click the link in that email to follow your package in real time. If you
don’t see the email, check your spam folder or reach out to us at [support
email]
damaged or lost items
we’ll make it right
If your order arrives damaged or doesn’t show up within your expected
delivery window, contact us at [support email] within 7 days of the expected
delivery date. Include your order number and a brief description of the issue.
We’ll take it from there.
return & exchange eligibility
what qualifies and when
We accept returns and exchanges within 30 days of your delivery date. Items
must be unworn, unwashed, and in original condition with tags still attached.
We’re not able to accept returns on final sale items or anything that shows
signs of wear. If something doesn’t fit right or you changed your mind, we
want to help you get to the right choice.
refund process
how and when you’ll get your money back
Once we receive and inspect your return, we’ll issue a refund to your original
payment method. Refunds typically take 5 to 10 business days to appear
on your statement, depending on your bank or card issuer. You’ll receive an
email confirmation once your refund has been processed.
international orders
shipping outside the US
We ship to select international destinations. Shipping rates and delivery
times vary by location and will be calculated at checkout. International orders
may be subject to customs fees, import duties, and taxes, which are the
responsibility of the customer. We’re not able to accept international returns
at this time. If you have questions about your international order, contact us
at [support email] before placing it.